Culture & Conduct for DFSA-Regulated Firms
Overview
Regulators are increasingly emphasising the importance of Conduct and Culture as one of their top priorities. However, whilst many of the largest firms have undertaken wide-ranging projects to address Conduct issues, many small and medium-sized firms have so far done little to identify, and articulate, the Conduct Risks that are of particular relevance for them.
This module explores the concepts of Conduct Risk and Culture, and how they relate to ‘Treating Customers Fairly’ (TCF). It also considers the practical aspects of addressing Conduct Risk, including the role of the Board, as well as the practical steps required to develop and implement a Conduct Risk Programme.
Who is this for?
Strictly reserved for Senior Management and Senior Compliance staff of DFSA regulated firms.
Learning Outcomes
After attending this course, participants will be able to:
- Explain the meaning of Conduct Risk, and the role that Culture plays
- Explain the difference between TCF and Conduct Risk and how to put together a Conduct Risk Programme
- Demonstrate to regulators how culture and conduct are embedded in their firms
- Include conduct risk and culture in the operations of the Board and the NEDs
- Know how Conduct Risk affects strategy and product design
Course Details
- The meaning of Conduct Risk and the role that Culture plays
- TCF v Conduct Risk
- The Conduct Risk Programme
- DFSA’s expectations around conduct and culture
- The role of the Boards and the NEDs
- Conduct risk and strategy
- Product design
Delivery
Have the flexibility to deliver your In-House training in-person by one of our trainers at your premises, or virtually via Zoom, Teams or Webex.
Find out more about your Virtual or In-Person training experience below.
Virtual Delivery
Our virtual training courses are designed to be every bit as engaging as our in-person courses. To achieve this, our trainers use market-leading technology and a range of training techniques to ensure high levels of interaction with participants. Courses include the use of:
- Virtual ‘break-out’ rooms: participants are divided into virtual rooms to facilitate small group discussion.
- Polling: multiple-choice questions, answered anonymously, allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to highlight the practical application of theoretical knowledge.
- Messaging: participants can submit questions and comments, either to the whole group or privately to the trainer.
Additional Benefits:
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Recording: public course participants have the option to access a recording of the course for one month after the course. In-House clients also have the option to record their training for an additional fee.
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On-going Q&A: public course participants can access an ongoing Q&A facility allowing them to ask questions relating to the course.
In-Person Delivery
Our in-person training is delivered face to face at your offices, and includes:
- ‘In-the-moment’ questions & discussions: questions through conversations allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to explore practical application of theoretical knowledge.
- Q&A: participants can ask questions during training, either to the whole group or privately to the trainer.