Consumer Protection eLearning
Overview
This eLearning course is aimed at all staff within a UAE bank or other form of Licensed Financial Institution. It provides an overview of the UAE Central Bank’s Consumer Protection Regulation and explains what it means for employees in a richly interactive and compelling manner.
In addition to providing the awareness and core understanding of consumer protection, this module and the end assessment can also be tailored to your firm’s specific code of conduct and business activities.
Who is this for?
This module is suitable for anyone who requires an introduction to the UAE Central Bank’s Consumer Protection Regulation and its supporting Consumer Protection Standards.
Course Details
Course Outline
- Introduction to Consumer Protection Regulation
- Why is it important?
- Purpose of the law and regulation
- Major regulations that apply in the UAE
- The regulator
- The Consumer Protection Regulation
- The Consumer Protection Standards
- Disclosure and Transparency
- The principle of disclosure and transparency
- The key requirements of the Consumer Protection Regulation and Standards
- What it means in practice
- What does it mean for me?
- Protection against fraud and misuse
- Fraud and identity theft
- Practical things you can do to protect your firm and consumers
- Selling and marketing to consumers
- The requirements of the Consumer Protection Regulation and supporting Standards
- Examples of what is, and is not, acceptable
- Fair treatment of consumers
- Suitability assessments
- Conflicts of interest
- Practical examples of what you should, and should not do
- Financial inclusion
- People of determination, minority groups and other vulnerable consumers
- General requirements under the Regulation and Standards
- Assessing vulnerability
- Complaints, breaches and errors
- Data collection and security
- Complaints handling processes
- Breach escalation and error correction
- Interactive exercises on complaints, breaches and errors
- Conclusion and Assessment
Workbook
CISI Exam Details
2 Hour multiple choice computer-based test (CBT)
Questions: 100
Pass Mark: 70%
CISI Workbook & Exam Fees
International
Exam & Workbook £359.00
+£40.00 CISI registration for new students
UK
Exam £260.00
Workbook £99.00
Exam, Workbook and eLearning package £377.00
+£66.00 CISI registration for new students
Recommended minimum study time: 100 hours
To order your workbook and book your exam, visit the CISI's online Booking Portal
Virtual Delivery
Our virtual training courses are designed to be every bit as engaging as our in-person courses. To achieve this, our trainers use market-leading technology and a range of training techniques to ensure high levels of interaction with participants. Courses include the use of:
- Virtual ‘break-out’ rooms: participants are divided into virtual rooms to facilitate small group discussion.
- Polling: multiple-choice questions, answered anonymously, allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to highlight the practical application of theoretical knowledge.
- Messaging: participants can submit questions and comments, either to the whole group or privately to the trainer.
Additional Benefits:
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Recording: public course participants have the option to access a recording of the course for one month after the course. In-House clients also have the option to record their training for an additional fee.
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On-going Q&A: public course participants can access an ongoing Q&A facility allowing them to ask questions relating to the course.
In-Person Delivery
Our in-person training is delivered face to face at your offices, and includes:
- ‘In-the-moment’ questions & discussions: questions through conversations allow the trainer to assess knowledge and understanding across the group.
- Case studies: true to life case studies and scenarios are used to explore practical application of theoretical knowledge.
- Q&A: participants can ask questions during training, either to the whole group or privately to the trainer.